Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase from KaKoO. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must be in the same condition in which you received it. The item must be unused, unworn, and, where applicable, in its original packaging with tags attached.

You must also provide your order number or other proof of purchase when requesting a return.

HOW TO START A RETURN

To request a return, please contact us at kakoo.oremar321@gmail.com within 30 days of receiving your order.

Please do not send any items back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Once your return request has been reviewed and approved, we will provide you with instructions on how and where to send your item.

RETURN SHIPPING

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If you received a defective, damaged, or incorrect item, please contact us before returning it. We will review the issue and provide an appropriate solution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

To help us resolve the issue as quickly as possible, please include your order number and clear photos or other relevant information showing the problem.

We will review the issue and provide an appropriate resolution.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including products that have been used, worn, damaged after delivery, or returned without their original packaging when the original packaging is required for the product.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

SALE ITEMS AND GIFT CARDS

Unless otherwise stated on the product page or required by applicable law, sale items and gift cards are not eligible for return.

EXCHANGES

If you would like to exchange an item for a different product or variation, please contact us at kakoo.oremar321@gmail.com.

Depending on the circumstances and product availability, we may provide instructions for returning the original item and placing a new order.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. After the refund has been issued, your bank or payment provider may require additional time to make the funds available to you.

If you have not received your refund within 15 business days after we confirm that it has been issued, please contact us at kakoo.oremar321@gmail.com.

CONTACT US

If you have any questions about returns or refunds, please contact us:

Email: kakoo.oremar321@gmail.com